Privacy Policy

1. Introduction

CellSprings ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA) for protected health information.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Health Information: Medical history, current medications, health conditions, treatment preferences
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Website Usage: IP address, browser type, pages visited, time spent on site

How We Collect Information

• Directly from you when you fill out forms, create an account, or communicate with us
• Automatically through cookies and similar technologies when you use our website
• From healthcare providers with your consent
• From third-party services that you choose to connect with our platform

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide cellular therapy treatments and related services
• Communication: To respond to inquiries, send appointment reminders, and provide updates
• Safety and Quality: To ensure treatment safety and monitor outcomes
• Legal Compliance: To comply with healthcare regulations and legal requirements
• Website Improvement: To analyze usage patterns and improve our website functionality
• Marketing: To send promotional materials (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Healthcare Providers: With licensed practitioners involved in your care
• Service Providers: With trusted third parties who assist in our operations (payment processors, scheduling systems)
• Legal Requirements: When required by law, court order, or government request
• Emergency Situations: To protect health and safety in emergency circumstances
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on privacy and security practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request limitation of how we use your information

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Health information may be retained for longer periods as required by healthcare regulations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@cellsprings.com
• Address: Serving Malibu, California
• Privacy Officer: Available upon request